The calls you are not answering are the business you are losing.
A Nairobi contact centre that answers as your brand, chases what you are owed, and hands you the numbers every week. On our own phone system, so every call is recorded and attached to the customer.
Nobody decides to ignore a customer.
It happens because the same three people are answering the phone, doing the follow-ups, and covering for whoever is on leave. The queue is not a strategy failure. It is an arithmetic one.
rings before the caller gave up and tried the competitor whose phone was picked up on the second.
Hiring more people is the obvious fix, and the most expensive one. You take on payroll, floor space, supervision and equipment to solve a problem that is seasonal and spiky.
You rent the outcome, not the headcount.
Agents work from our Nairobi floor, on our phone system, answering as your brand. You approve the scripts and the escalation rules. We staff, supervise, record and report.
You place the accounts, we are paid out of what we recover. A defined ninety-day cycle per batch, weekly remittance with reconciliation, commission quoted per ageing bucket, and every unresolved account returned documented. Two years old is a bucket, not a problem.
Three lanes of work, what each one covers, and how much of our floor you take.
Calls arriving, queueing, answered and closing, with the timers running as they do on the real thing.
A working menu tree of the kind we build, so you can feel the routing rather than read about it.
What lands in your inbox each week, and the thirty days that get you there.
Start with one queue and one month.
Not a platform migration, not a twelve-month contract. Give us the queue that hurts most, or one ageing bucket, and compare the month against the one before it.