This is not a screenshot. Watch it work.
Calls arrive, queue, get answered and close. Timers tick, the customer file resolves from the number, and the counter at the top is the same one your supervisor watches. This is the board you get a login to.
Agents see the file first
The customer's history, open issues and last promise are on screen before the greeting, which removes the first two minutes of every call.
Consent enforced by the system
Do-not-contact is checked per number at the moment of dialling, so a request to stop is honoured even mid-campaign.
Nothing leaves with a person
When an agent moves on, the account does not lose its memory. The next one opens the same record and continues.
The switch is ours, and it sits where you can visit it.
Spans Ventures has installed telephony and networks in Kenya for years. When we opened the contact centre, buying a foreign platform meant our clients' call recordings living somewhere we could not point to, and a support ticket in another timezone every time a trunk misbehaved.
Most outsourcers bill for time and leave you guessing what happened inside it. We are not selling you hours.
- Carrier-grade switchTrunks, DIDs, extensions, IVR, queues and recording, multi-tenant from the first call.
- CRM on the same spineAccounts, contacts and every call on one timeline, not a spreadsheet of durations.
- Service desk with a real clockTickets on an enforced workflow, SLA timers that pause, breaches you see coming.
- Recordings you can findRetrieved by customer, not by hunting a date. The fastest way to close a complaint.
- A login of your ownYou are not waiting on our report to know how the week is going.
Now hear how a call is routed.
Press a key on a working menu tree and follow your own call through the queue to the agent who answers it.