Start with one queue and one month.
Not a platform migration, not a twelve-month contract. Give us the queue that hurts most, or one ageing bucket, and compare the month against the one before it.
Discovery call
Volumes, hours, systems and compliance. Forty minutes, no deck.
Scoped proposal
Priced against your actual volumes, not a rate card. Within a week.
Thirty-day pilot
One queue or one portfolio, measured. Expand only if it worked.
Call us and a person answers. That is rather the point.
Nairobi, Kenya. Office hours Monday to Saturday. If you are calling about an after-hours or weekend queue, that is exactly the conversation to have.
- Rough call volumesPer day or per month, inbound and outbound. An estimate is fine.
- The hours that hurtWhen the line rings out, or when the arrears go unchased.
- What systems you runCRM, ticketing, core banking, billing. Or nothing at all, which is common.
- Compliance boundariesWhat agents may say, what data may leave your building, who signs off.
- One number that would prove itAnswer rate, recovery value, resolution time. Pick the one your board asks about.
Or send us the brief
Tell us what is ringing out or ageing in silence. A person replies within one working day, usually the same afternoon.
SpansCall is a division of Spans Ventures Ltd. The same company builds and maintains the ICT behind the desk: telephony, networking, structured cabling, CCTV and access control, alongside HodiMtaa, our visitor management platform.