INBOUND
Customer support
Calls, WhatsApp, email and social answered as your brand in English and Kiswahili. Agents are trained on your product before they take a live call, and escalate on rules you set rather than on instinct.
SERVICES
You rent the outcome, not the headcount.
Agents work from our Nairobi floor, on our phone system, answering as your brand. You approve the scripts and the escalation rules. We staff, supervise, record and report.
01 — THREE LANES OF WORK
RECOVERY
Collections
Early-stage arrears worked respectfully on scripts you approved. Do-not-contact and calling windows are enforced by the dialer rather than by an agent remembering, and every promise to pay becomes a dated task.
GROWTH
Outbound campaigns
Lists worked to the end rather than to the easy half. Onboarding, qualification, renewals, win-backs and surveys, dialled at a pace that respects the customer and reported with the reason behind every failure.
0
Recruitment rounds
We hire, vet and replace
0
Desks or headsets
Floor, power and internet ours
0
Licences to procure
PBX, CRM and desk included
30
Days to a pilot
One queue or one portfolio
02 — HOW MUCH OF OUR FLOOR IS YOURS
Agents work from our Nairobi premises. You choose how many are yours alone.
Shared pool
Trained agents cover your queue alongside others. Right for low or seasonal volumes.
Dedicated team
most chosenNamed agents on your account only, reporting to a supervisor you know by name.
After hours & overflow
Your staff hold the day. We take evenings, weekends and the calls they cannot reach.
03 — WHO IT IS FOR
Different industries, the same unanswered call.
Lenders & SACCOs
Fintechs
ISPs
Utilities
Insurers
Schools
Hospitals & clinics
Property groups
Retail chains
Logistics
Growing SMEs
Which lane is hurting most?
Start there. One queue or one ageing bucket, thirty days, measured against the month before it.