Press a key. Watch where your call goes.
This is a real menu tree of the kind we build for clients: greeting, options, routing, and a fallback for the caller who presses nothing. Yours is designed with you, in your voice, with your hours and holidays honoured.
- 01Multi-level menus with your own greetings, timeouts and a defined destination when nothing is pressed.
- 02Queues that route by skill, so a billing question does not land on a technical agent.
- 03Different treatment after hours, on weekends and on public holidays, without anyone flipping a switch.
- 04The caller's file resolves on the way, so whoever answers already knows who is calling and why they called last time.
Five stages, one accountable path.
On most systems each stage belongs to a different vendor, and the joins are where the customer's context goes missing. Here they are one path, on one switch, under one team.
Carrier delivers
Your SIP trunks terminate on the switch, peered by IP or registered.
Switch routes
The number is matched in every format a carrier might send it.
Floor answers
The queue distributes to ready agents by tier and skill.
Record opens
Account, open tickets and next action, before the agent says hello.
Promise tracked
A ticket raised from the call inherits the customer, recording and SLA clock.
Your menu, in your voice, in about a week.
We design the tree with you, record the greetings, and point a test number at it so you can call in and hear it before a single customer does.